Placed an order today and the person taking the order was very professional and very fast. He evn gave me an additional discount. I really like my experience with your company, please keep up the great job!

Returns Procedure
At Japan Parts Online we hope that you are happy with your purchases, however we know that sometimes you will need to return or cancel an item.

• Before returning any goods please read our Terms and Conditions.
• Any products returned must be in a re-saleable condition & include the original packing and documentation.
• Japan Parts Online must be informed of any return requests within 7 days of the original order date.

Before returning your item(s) please contact Japan Parts Online, Ltd. for a Returns Authorisation Number.

• To Obtain a Returns Authorisation Number either:
  • Call Japan Parts Online Customer Services Department on 81-572-27-9944.
  • Email the customer service department at service@japanpartsonline.com

Returns Procedure
Certain products are treated specially for legal and/or health and safety reasons, It is important for your own and our couriers safety that they are followed. Aswell as the above procedures the below must also be adhered to.

Car Batteries

• Batteries must NOT be removed from the sealed bag ?
• Batteries must be returned in the original, un-damaged box. ? Failure to do so will result in the courier NOT collecting the product.
• If the box is lost, damaged, defaced or unusable a suitable replacement box which meets the legal guidelines for the carriage of wet, prefilled batteries must be purchased. Japan Parts Online can supply this at a cost of $5.99.
• Batteries CAN be returned to your local branch (with or without packaging) to be returned to our distribution centre free of charge

Once your return is authorised an acknowledgement will be emailed to the address used on your original order. Lines are open 8:00 - 18:00 Monday to Friday. Any products returned without a valid Returns Authorisation number will be refused. Please return your item(s) in original packaging and ensure that all packages are securely wrapped. You must include a copy of your Returns Authorisation form in with your item(s), failure to do so will delay your refund. Clearly mark your Returns Authorisation Number on the outside of the package, and send to the following address: